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Terms & Conditions

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Terms & Conditions

Please contact us
Phone: (732)409-0211 – Fax:(732)409-7145
Email: info@kolejewelrydesign.com
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REGISTER – to create an account and then Log in.
Existing accounts – please Log in.

ORDERS
Order on line using our shopping cart – Place your items in the cart and when you are done just check out.

Order via Phone – Please download a copy of our order form. Fill it out using the complete style number and quantity. Please supply us with your shipping information and method of payment. That way, we can get you exactly what you want in a timely fashion with no confusion. Give us a call at 1-732-409-0211 and tell us what you want. We are available 9:30 AM – 6:00 PM Eastern time, Monday – Friday.

Order via Fax – Please download a copy of our order form. Fill it out using the complete style number and quantity. Please supply us with your shipping information and method of payment. Fax it to 1-732-409-7145 This number is available 24 hours a day, 7 days a week.

Order via E-mail – Please download a copy of our order form. Fill it out using the complete style number and quantity. Please supply us with your shipping information and method of payment. Send you order to koledesign@gmail.com

RETURNS
We are quite sure that our products will surpass your expectations. However, if you are not completely satisfied for any reason, you can return your order within 7 days of receipt of goods. Damaged goods will be replaced at no charge. Unwanted or overbought items are subject to a 20% restocking fee. Please be aware that for all returns, shipping and handling charges are non-refundable, and the item must be returned in its original packaging with the original invoice. All returns must be approved by us so please call 1-732-409-0211 for an R.A.#

MINIMUMS
This is a wholesale site. Our minimum order is $250. There is a two piece minimum on any item $6.50 and under.

DELIVERY TIME
Most orders are sent within a few days. If you have any special needs such as an event, store opening, seasonal business or other concern please let us know. We occasionally experience high volume during Trade Show Season. During these times it can take a few weeks. High volume orders may require 6-8 weeks.

BACKORDERS
All backordered items are shipped freight free.

PAYMENT
We accept MASTER CARD, VISA, AMERICAN EXPRESS and DISCOVER.

PRIVACY POLICY
Your Privacy Is Important To Us.
We are committed to protecting the privacy of our customers. Your credit card information is safe and secure, it is not stored online and will not be shared with another company. KOLE DESIGN uses Secure Socket Layer technology (SSL) to encrypt and protect credit card and other sensitive information as your transaction is being processed. Information collected from our website is anonymous. Your account information is contained in private files and we will not sell or release your email address to any other parties. We occasionally communicate with our customers via email to inform them of specials, discounts or new products.